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Support desk
Need help finding an exam or with an order? Email us and include your exam code.
EMAIL SUPPORT · support@cert-core.comDOWNLOAD HELP
Sign in with the same Google account used at checkout, then open My library.
My library →REFUNDS & DATA
Review the policy first, then email us from the account address so we can verify the request.
Refund policy →Can I download immediately?
Yes. The PDF appears in your library as soon as payment is confirmed.
Is the web sample the same format?
Yes. It follows the same question and choice order as the PDF.
How do I get new editions?
For 30 days after purchase, new editions remain available in your library.