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VERIFIED
VERIFIED
CISCO
500-051
500-051: UCCX Written Exam
CURRENT49 QPDF
UPDATED
08-28
08-28
CISCO · CURRENT EDITION
500-051EXAM PAPER PDF
500-051: UCCX Written Exam
Questions, answers and concise explanations edited to follow the current exam scope. Read on mobile, search on desktop or print the pages you need.
| QUESTIONS | 49 questions · answers and explanations included |
|---|---|
| PUBLISHED | 2026-08-28 |
| LANGUAGE | English questions · localized guide text |
| ACCESS | 30 days · updated editions |
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START THE FREE SAMPLE →An organization wants to obtain an account number from a customer through IVR prompts. Then, using a keystroke macro, the customer wants to enter the account number into the account-number field in the agents’ CRM desktop application. The keystroke macro will also launch the CRM desktop application, which performs a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest-cost solution, which product does it need for this capability?
ACisco Unified CCX Standard
BCisco Unified CCX Enhanced
CCisco Unified CCX Premium
DCisco Unified CCX Enterprise
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